It's no secret that the world's wireline and wireless service providers, telecom equipment vendors and Internet players face major challenges. While new market entries and IPOs reshaped the competitive landscape during the dot-com era, major bankruptcies and reorganizations are having an equally profound impact today.

Despite continued double-digit growth in the demand for data services, most carriers are seeing their prices pushed downward by competition and overcapacity. Meanwhile, innovations such as video on demand, IP applications, and 3G wireless services have yet to meet investors' high expectations for growth.

Telecom leaders are responding to this tough environment in two ways. First, they're focusing on core performance: enhancing their marketing efforts, improving their operations and reducing costs, and, more broadly, becoming more nimble and customer-focused. At the same time, companies are responding to six forces likely to shape the market in the next 3 to 5 years:

  • Access technologies. Continued penetration of broadband, wireless, wi-fi, and all that follows.
  • Network technologies. Wider deployment of Internet Protocol applications, including voice over IP.
  • Regulation. A changing mosaic in the Canadian market as regulators address the viability of companies and their ability to launch new products and services.

On-line content. Growing sophistication – largely demonstrated by non-telecom companies – in how to profit from consumer and business content offerings, inspiring more partnerships like BT's alliance with Yahoo UK.

Alliances and consolidation. More mergers and acquisitions amid an industry shake-out.

E-commerce and e-services. A rebirth of Internet-based business and services as clarity emerges around which pure plays, such as E-Bay, are viable and as the volume of goods traded by traditional players grows.

Our Practice

Knowsys Group’s Telecommunications practice supports companies in the telecommunications, IT, and electronics industries as they strive to achieve competitive advantage in an environment of rapid change and uncertainty. We work closely with clients to recognize the forces transforming their markets, define business models suited to their competitive situations, and implement these models in ways that deliver impact rapidly and effectively.

Many of our clients have recently experienced a period of unprecedented change-a remarkable boom followed by an equally dramatic bust. They now face uncertainties as new products, new business models, or new competitors threaten their core businesses. Some of the latest challenges come from technologies such as voice over IP and WLAN, and from emerging competitors from countries such as China. We also help clients better manage their cost and asset base, and we help them determine how to drive profitable growth and emerge from this difficult period stronger than their competition.


With market liberalization, consolidation/concentration, internationalization, pressure on prices and the need for improvement of efficiency and affectivity, the utilities industry is swiftly changing. We work with industry leaders that seek to take advantage of the opportunities the energy markets offer.

Covering the entire spectrum of strategic and operational consulting, Knowsys develops solutions in close cooperation with its clients — solutions that are ready for decision-making and that are ready to implement. These solutions include:

  • Value building growth through Group/corporate strategies — identifying strategic direction, developing and implementing a successful business plan
  • Shared risks and new business opportunities through partnerships and alliances — identifying strategic partners, implementing the merger process, and redesigning organizational and information technology structures
  • Synergy and competence optimization with new business models — building capability-driven organization, recombining capabilities, developing value networks
  • Take opportunities of emissions trading — developing and implementing integrated strategic and operational approaches to emissions trading systems
  • Customer value creation through marketing and sales initiatives — developing marketing strategies through customer segment analysis, and risk and growth assessment
  • Enhance asset productivity through strategic and risk-oriented asset management — developing strategies to optimize asset rentability in downstream areas and in grid operations
  • Refocus the organization and achieve process excellence through business process reengineering and IT — taking a holistic systems view to change the organization developing IT and e-business strategies

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