Project Management

Product and Service Account Management:

IT's applications are its products - and increasingly becoming the products and services of the company as a whole. Knowsys helps organizations to create and implement strategies which allow them to move toward being proactive, engineers of technology driven products and services. Our experience includes developing customer relationship management and product management strategies and planning.

Program Management Advisory and Interim Services:

Our advisory services include management processes providing quality assurance and monitoring of overall engagement performance results. This can be done with the context of comprehensive program or project management design and implementation. Knowsys consultants are adept at developing performance measurement strategies with specific metrics designed to ensure measurable and verifiable results. We match our program management approach to your organization and culture ensuring just the right amount of process and rigor for project harmony and overall success. Our integrated program plans routinely include risk mitigation strategies, status reporting and governance components.

Program/Project Review & Audit Services:

Knowsys audit services include information management evaluation, process and system integration and effectiveness, as well as metrics reports. Metrics, process and infrastructure improvements all require compliance audits and reviews to ensure that implementations are successful ensuring maximum return. In conjunction with audits and reviews Knowsys regularly implements error correction and continuous improvement methodologies to ensure the results of audits and reviews are leveraged to the advantage of the client and the organization as a whole.

Risk Assessment & Management Framework:

Knowsys regularly conducts program review and project reviews to access risks with follow-up reports making recommendations for risk avoidance or mitigation in the context of an integrated project/program management plan.

Performance Measurement Framework and Executive Scorecard:

Definition and implementation of metrics, tailored to the specifics of the program or project, as well as the monitoring of metrics reports ensure accurate, sustainable measurement as part of the Knowsys engagement. We regularly build in continuous improvement methodologies in order to raise the standard of performance for optimum ROI.

Program Management Office Implementation:

Knowsys provides Program Management office implementations for all types of projects and programs. Our extensive experience in managing large, complex programs has allowed us to develop best practices in the set-up and running of effective Program Management Offices. Everything from large eCommerce projects, to comprehensive test initiatives, to human resource and ERP application integrations, major financial reporting systems, technology due diligence projects, vendor management solutions etc. etc.

Business Case Development, Planning and Communications

There is increasing pressure on organizations to slash administrative costs and simultaneously improve service to customers. One way organizations attempt to achieve dramatic cost savings is through IT automation.

In order to start an improvement program an obvious starting point is the Business Case. Knowsys assists customers by providing guidance and advice; the following are some sample components that we would include in a business case:

• Tactical and bottom-line savings (e.g. productivity    improvement, cost reduction); 

• Intangible savings (e.g. streamlined processes,   enhance    cooperation, employee satisfaction); 

• Unexpected benefits. 

• Points to where savings can be realized when a   system is    fully implemented;Permits feedback from   management and    LOBs to ensure the savings   package is practical; 

• Identifies a metrics program that enables the audit of   each area of savings

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