Program Management

"Business as usual", no longer exists.
Today's organizations face faster cycles of change with respect to competition, customer expectations and technology. Strategic use of technology solutions can play a critical role in achieving competitive advantage, or at least parity.

Knowsys provides knowledge and experience to help you navigate through the implementation of complex business programs including strategic planning for large-scale program management offices, enterprise wide auditing and business risk assessment, hands on management and execution of performance measurement frameworks including incentives, metrics and executive reporting. Knowsys has managed a portfolio of over $1.5 Billion in IT and business programs.

The odds still don't favour technology project success
The chance of a technology-based project succeeding (on time, on budget) was only 9% according to a Standish Group research study. A follow-up study conducted recently revealed that the chances of your technology projects succeeding are still less than 25%! In today's fast paced world, failure is simply not an option. So how do you avoid having to roll the dice?

Are your technology dollars going as far they should?
The demand for technology support and integration is rising at double-digit rates, while technology budgets are increasing only 5 to 7% based on a study by Rubin Systems. Technology dollars don't go as far as they used to and the implications for technology and business managers are clear. Diligently invest technology dollars and manage their yield in terms that CEOs and CFO's understand: top and bottom line growth, and improved customer service.

Can you change faster than technology?
Embarking on projects with new, or even existing technology means expending people, time, and dollars to learn as you go - including making mistakes and lots of rework. Hiring experienced people with the right skills is expensive because they are scarce and subject to the needs of continual learning. But technology change continues unabated, so you hope your competitors aren't moving more quickly to exploit the technology opportunities you have yet to discover.

Service Offerings:

Program Management Advisory and Interim Services:

Our advisory services include management processes providing quality assurance and monitoring of overall program governance and performance. This can be done within the context of comprehensive program or project management design and implementation. Knowsys consultants are adept at developing performance measurement strategies with specific metrics designed to ensure measurable and verifiable results. We match our program management approach to your organization and culture ensuring just the right amount of process and rigor for project harmony and overall success. Our integrated program plans routinely include risk mitigation strategies, status reporting and governance components.

Program/Project Review & Audit Services:
Knowsys audit services includes a program management and governance evaluation, process and system integration and effectiveness, as well as metrics reports. Metrics, process and infrastructure improvements all require compliance audits and reviews to ensure that implementations are successful ensuring maximum return. In conjunction with audits and reviews Knowsys regularly implements error correction and continuous improvement methodologies to ensure the results of audits and reviews are leveraged to the advantage of the client and the organization as a whole.

Risk Assessment & Management Framework:
Knowsys regularly conducts program review and project reviews to assess risks with follow-up reports making recommendations for risk avoidance or mitigation in the context of an integrated project/program management plan.

Performance Measurement Framework and Executive Scorecard:
Definition and implementation of metrics, tailored to the specifics of the program or project, as well as the monitoring of metrics reports ensure accurate, sustainable measurement as part of the Knowsys engagement. We regularly build in continuous improvement methodologies in order to raise the standard of performance for optimum ROI.

Program Management Office Implementation:
Knowsys provides Program Management office implementations for all types of projects and programs. Our extensive experience in managing large, complex programs has allowed us to develop best practices in the set-up and running of effective Program Management Offices.

Business Case Development, Planning and Communications
There is increasing pressure on organizations to slash administrative costs and simultaneously improve service to customers. 

In order to start an improvement program, an obvious starting point is the Business Case. Knowsys assists customers by providing guidance and advice; the following are some sample components that we would include in a business case:

• Tactical and bottom-line savings (e.g. productivity    improvement, cost reduction);

• Intangible savings (e.g. streamlined processes, enhance    cooperation, employee satisfaction);

• Unexpected benefits. 

• Points to where savings can be realized when a system is    fully implemented;Permits feedback from management and    LOBs to ensure the savings package is practical; 

• Identifies a metrics program that enables the audit of each    area of savings 

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