ITIL for Executives

Certification :: None 
Duration :: 1/2 Day 
Course Delivery :: Classroom 
(Instruction, Facilitation and Discussion Oriented)

Language :: Course ID
English :: ITL1012



Course Introduction

This course is designed for IT Leadership and senior IT managers. It covers the importance of ITIL as a best practices framework for IT departments and organizations in order to help the IT organizations align with business needs and deliver quality and cost effective services to their business counterparts.

Course Description

Designed for senior IT Managers, this course introduces the ITIL framework and direct and indirect benefits that the organizations can expect achieve through the implementation of ITIL. The course also addresses the issues of Business IT Alignment and Business Case (ROI) for ITIL Implementation.


IT Leadership, Senior IT Management

Learning Objectives

At the end of this course, you will be able to:

  • Identify the various ITIL processes that can be implemented in an organization.
  • Identify the need for IT Service Management in your IT organization.
  • Recall the major processes as covered in the ITIL Best Practices.
  • Recognize the benefits of ITIL and ITSM for an organization.
  • Develop a rough business case for ITIL Implementation.
  • Recall some case studies of successful ITIL implementations by well known companies.

Course Organization Logistics

  • 6- 12 participants
  • Beamer projector, white board, flip over

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